Our continuing mission, to give our customers a competitive advantage through the use of superior technology, is a big part of what drives us to be the leading salesforce UAE partners. We use salesforce.com ourselves and provide salesforce consulting uae and salesforce implementation uae. We love salesfroce in general because it gives our customers; The ability to sell more effectively with better sales tracking and real-time visibility.
With Salesforce, every step of a sale—from phone calls and emails to collaboration with colleagues—is tracked in one place, so reps stay on top of deals and build stronger relationships with their customers. And with real-time analytics, you can make smarter business decisions and get higher close rates. The average salesforce.com customer experiences:
We have found that Salesforce helps ourselves and our customers to build stronger relationships with customers, gain better visibility into sales, and close more deals, whether they are in the office or on the road.
The really great thing about Salesforce is that it allows a company to handle all their business applications with a single data model, one sharing model, and one user interface. It offers a shared enterprise application that provides for collaboration, reporting, data sharing, etc. It is delivered over the Internet and facilitates easy sharing and management of information.
Typical Salesforce benefits include:
Flexible Usage
Salesforce offers the most flexible CRM solution that caters to almost all business needs.The advantage of opting for Salesforce is that it can be included with any of their partner solutions in an attempt to maximize productivity. There are over 100,000 partner exchange applications that can be used with salesforce.
Increase in Efficiency
Salesforce integrates the sales and marketing function. It enables multi channel campaigns. In addition to that analytics and reporting function gives a company the ability to maximize their campaigns and get the best out of them.
Data Collaboration
Salesforce’s automation enables a business to easily assess their data. For the sales department it allows them to clearly study the sales data and provides them with the chance to more effectively manage sales activities and personnel with the result that more sales deals are closed, costs are reduced and time and effort is saved. Salesforce offers companies a CRM suite that companies can customize in an attempt to manage their customers.
Easy Integration
With the right integration partner like BIOS, Salesforce can integrate fairly simply into even complex enterprise processes. It is a solution that can be installed easily across a wide range of departments, from marketing to sales to customer service. Apps can even integrate project management departments.
Mobile Solutions
Salesforce can be accessed from blackberries or smartphones – allowing the sales team to stay productive and have access to important information even when they’re on the road.
Customer Support
Salesforce offers the combined advantage of multichannel service with easy usage, customization etc. It assists companies in the provision of ‘quality service’. It helps a company to handle everything from inquiries to lead management.
Salesforce has many benefits – listed above are just a few. we provide salesfroce consulting uae, salesforce implementation uae, and a full range of salesfroce services in dubai. we are a salesfroce partner uae. If you’d like to find out exactly how salesforce can benefit your organization, why not call us and arrange to meet with one of our experts on +971 4 3789000 or email salesforce@biosme.com
BIOSME is the leading
IT Services & Support Provider in the UAE
Why we use and like Palo Alto Next-Generation Firewalls
The internet is awesome but it can also be dangerous. Business need the internet to function and technologies like stateful inspection and HTTP proxies were created to address the security challenges that arose from the internet.
Their approach to security was based on a basic set of assumptions – that blocking or filtering ports (and subsequently, URLs) is an effective way to stop unwanted and potentially dangerous traffic.
However, we all know that the ways businesses use the Internet have evolved beyond the capabilities of port-based approaches to security. Today’s networks require IT departments to understand what applications are running on the network (what it is, where it is, who’s using it, and how; and what their weaknesses are). For example, the latest edition of Palo Alto Networks Application Usage and Threat showed that just ten applications are responsible for more than 97 percent of exploit logs. Of those ten, nine were commonly used business applications that form the backbone of most organizations’ business processes.
Knowing that cyber criminals are attacking a critical network application as part of a sophisticated attack that includes other malware that masks itself AS another application means that the era of port-based security is over. If you can’t tell the good traffic from the bad, simply blocking or filtering a port leaves a lot to be desired as a solution to address the problem.
Protecting today’s networks require firewalls backed by a deep understanding of what applications are running on the network, who is using the application and what data that application is accessing. Knowing that will allow network administrators to develop polices that safely enable applications. Our current business environment requires firewall technology built with applications in mind from the very beginning.
In short, in today’s era, if you don’t know applications, you don’t know security. We like Palo Alto Firewalls because….. their application aware… and if they see traffic their not sure about they test it in a safe place before making a decision about it. If you would like to see what Palo Alto can do to protect your business, contact us for a free consultation and you may qualify for a free demonstration.
Paloalto UAE, Palo Alto UAE, Palo Alto Dubai, Palo Alto Partners UAE, PaloAlto Dubai
BIOSME is the leading
IT Services & Support Provider in the UAE
What’s the coolest thing about windows 2012? Virtual machine mobility
One of the coolest features included with Windows Server 2012 is the Hyper-V Network Virtualization capability. This feature allows you to move your virtual machines from data center to data center, or from data center to cloud provider while keeping the IP addressing information that has already been assigned to the virtual machine.
Virtual machine mobility is a key to really taking advantage of the cloud. Without this kind of mobility, you remain stuck in the “stateful” world of the traditional data center. Virtual machine mobility allows you to decouple the workload from the underlying network, compute and storage infrastructure that supports it.
Going from Virtualization to Private cloud, how?
While Hyper-V network virtualization (we love virtualization in general and have done since 2006) is a great feature all sort of scenarios never before possible, it’s not …….. that easy to configure you’ll need to be very well versed in PowerShell and PowerShell scripting. We suggest if you really want to do it right, then you’ll want to deploy System Center 2012 Virtual Machine Manager Service Pack 1 and, you’ll need to know how to configure it in SCVMM (or know someone who does, like biosme.com).
Total freedom in the cloud… what Virtual mobility is all about…
But if you have Windows 2012 and System Center – then you have a Microsoft Private Cloud. With a Microsoft Private Cloud you can see and manage your resources in System Center weather they are in your datacenter, Microsoft Azure public cloud or indeed in any Service providers DC that’s using Microsoft as a cloud platform… oh the possibilities… talk about business agility!
We currently have Microsoft Private cloud running in our innovation center. If you think you business can benefit from this kind of business agility and datacenter consolidation, why not get in contact and come and have a look….
contact us on 04 3789000 or 800 BIOSME(246763)
BIOSME is the leading
IT Services & Support Provider in the UAE
The premise is designed to give clients an unparalleled opportunity to see for themselves how better technology leads to better business and profits. Customers can see how technology solutions do generate high performance within their own businesses. The new center represents another multi-million dirham investment by BIOS into the GCC.
Currently demonstration are available on the following technologies:
- Cisco; Unified Computing, Unified Communications, Borderless Networking
- VMware: Virtualization, Cloud Computing, Virtual Desktop
- Microsoft Private Cloud, System Center
- NetApp Unified Storage
- Hitachi Unified Storage
- Veaam Backup for virtual environments
- Silverpeak for bandwidth optimization and more
If your thinking about investing in a improved technology infrastructure, why not come and see what our solutions can do for your business.
BIOSME is the leading
IT Services & Support Provider in the UAE
These days companies have extraordinary amounts of data but not necessarily extraordinary amounts of bandwidth at their disposal. In an emergency you can always access files with any Internet-connected computer and a web browser but there are situations in which a customer needs to restore a lot of data and online backup downloading would take too long or the hardware isn’t available. You don’t want to try and download 2TB from Europe – it could take weeks. Since Go Cloud is based in the Dubai we can deliver disks (and servers if required) in a matter of hours to your site throughout the UAE.
1. Where is my data being stored?
It’s important to know if the facilities holding your data meet international standards and are secured both physically and electronically.
Privacy and reliability are our top priorities. With Go Cloud your data is held NetApp technology in one of our two international standards-compliant data centers based in the UAE. The network is monitored by our team ’round-the-clock to ensure your data STAYS yours.
2. How is my data being stored?
Is your data being encrypted properly before being copied? Who has access to the encryption key? Do you have the option to set your own encryption key?
Go Cloud uses Asigra (the number 1 software for online backup), this means your files are scrambled before they ever leave your company. When first installing the software encrypts (scrambles) your data, for maximized security.
3. Who do I contact if I need help?
Make sure your cloud backup provider has a client support team you can rely in case you need help. Can you call them? Do they have 24-hour live service for emergencies?
No one knows how important a backup is more than a business-owner who’s just had a hard drive fail. Go Cloud has people ready to help in case of an emergency or to walk you through your first backup. Our Call Center based at our Dubai headquarters is available from 6 a.m. to 6 p.m. Sunday through Saturday (7 days a week). 24x7 avilable also.
4. What am I paying for?
Even though cloud-based backup services tend to be significantly more affordable than traditional solutions, especially tape, be sure to watch for per-client license fees and contracts!
Go Cloud offers high-performance online backup storage space– based in the UAE- Go Cloud allows for an unlimited number of desktops, laptops, iOS and Android devices on any account and there’s never any extra fees.
5. What if the worst happens?
Hopefully you’ll never have to recover from a disaster, but if you do, is your backup provider going to help you get back up and running quickly? Some providers offer physically shipped restores in cases involving large amounts of data; would you need this kind of service? How much would it cost?
Find our more about our online backup service by clicking the image below
BIOSME is the leading
IT Services & Support Provider in the UAE
Cisco and VMware provide Cloud Automation with CIAC equals true ITaas
Back in February, Cisco and VMware announced to a strategic partnership by combining Cisco Intelligent Automation for Cloud (CIAC) and vCloud Director to help customers in Dubai and the UAE accelerate their journey to cloud computing.
BIOS, already a VMware premier partner with specializations covering Vcloud Director have now also now completed the Cisco CIAC ATP. In our (humble) opinion combing Vcloud Director and CIAC is….. WOW. This marriage has produced the perfect Cloud Orchestration platform.
So what is CIAC?
CIAC is a self-service provisioning and automation software solution that integrates with vCloud Director and enables a singular interface, governance model and orchestration for both virtual and physical infrastructure. By building secure clouds with the foundation of vSphere and VMware vCloud Director, internal IT organizations can act as true service providers for the businesses they support, driving innovation and agility while increasing IT efficiency.
This joint solution provides a logical path to cloud computing by giving both customers and end-users the power to leverage existing investments and the flexibility to extend capacity among clouds. In short, with these products companies in Dubai and the UAE can implement true IT as a service (ITaaS).
Why use Vcloud Director with CIAC?
Well theres a number of reasons:
1) vCloud Director pre-built virtual datacenter models promote a seamless integration with CIAC and virtually eliminates manual work required for future infrastructure upgrades and change
2) vCloud Connector, built upon vSphere and vCloud APIs, enables transfers of workloads between private and public clouds for hybrid cloud use cases
3) Built in Chargeback – enabling line of business owners to have full cost transparency and accountability for resource requests
When you combine, CIAC and vCloud Director you get: IT Elastic Infrastructure Service (ITEIS).
Who should consider this solutions:
Any enterprises (500 users and up) looking to implement a user-friendly experience and highly scalable cloud infrastructure.
To learn more about CIAC and vCloud Director, as well as other joint solutions including UC on UCS, Nexus 1000V and Virtual Experience Infrastructure (VXI) please contact us for a demonstration
BIOSME is the leading
IT Services & Support Provider in the UAE
In today’s technology driven environment, business agility has become intricately intertwined with IT’s ability to be agile.
In many organizations, the value of technology has become trapped because of traditional IT structures that are no longer sufficient for the reality of business today. The result of this is that businesses are still spending 70 per cent to 80 per cent of their annual IT budgets just keeping the lights on.
Storage is no different. The traditional silo approach to data management has resulted in a number of different issues that all impact the overall ability of IT to respond to changes.
What we’ve found is that there are nine pain points almost every enterprise in Dubai and across the UAE experiences when it comes to traditional storage structures.
Under-utilized and over provisioning of storage
One of the biggest problems with the traditional approach to storage is that different silos can’t share storage. As such, it’s necessary to guess how much storage each silo would need.
Almost inevitably, this approach led to many silos having too much storage provisioned. This under-utilized storage not only incurs a capital cost, but also from an operation perspective, there are increased expenses associated with power and cooling.
For companies in the UAE and Dubai, EMC and NetApp provide a number of solutions that are designed to combat this.
Storage waste
Because it is necessary to guess how much data each silo would require at the time of purchase, large amounts of it inevitably becomes wasted.
This is a common story for many firms throughout Dubai and the UAE. EMC VNX and EMC Isilon for example are both idea for ensuring that you can manage more data, while doing it more efficiently and keeping your information available and secure.
Inefficient data recovery mechanisms
Think about what would happen if you lost access to your data. You might have it backed up on tape, but how much of a headache is it going to be to find the right tape, and restore the relevant data.
In the UAE, EMC for example has built a name for itself providing efficient and simple data recovery mechanisms into its storage platforms. This is just one example of how moving to a consolidated storage platform, such as Go Storage, can help your business to avoid such issues.
Limited or no disaster recovery for some systems
The silo nature of many storage platforms means it is difficult for businesses in the UAE to ensure all their data is protected.
But by combining EMC's recovery management offerings, backup technology, and management strategies you can fortify your information and assure compliance.
Inefficient power utilization
More hard drives means more power consumption. By leveraging consolidated storage, it’s possible to reduce the amount of storage infrastructure required. It is also possible to leverage much larger drives than would be efficient in a silo-style environment because of the ability to share capacity amongst different business functions.
High OPEX and continual CAPEX required
Because of the way that silo storage is structured – i.e. spare storage can’t be shared between silos – it is naturally a very wasteful approach to data management. It wasn’t such a problem five years ago when the amount of data a company stored in its datacentre was small, but today, it’s a recipe for preventing business agility.
With a consolidated storage infrastructure, it is possible to leverage automation to take costs out of IT, deliver IT as a true service, and accelerate the journey from physical IT to virtual IT to the cloud.
All of these approaches can help firms in the UAE reduce storage related CAPEX and OPEX.
Various points of management with poor visibility ahead of time
One of the biggest issues with silo-style storage is it is difficult to get a clear oversight of the storage situation across the business. This is one of the main reasons businesses that haven’t moved to consolidated storage suffer from oversupply and under utilization of storage.
Luckily for businesses in Dubai and the UAE, EMC and NetApp both have a number of solutions that can help improve information governance actionable with archiving, file intelligence, eDiscovery, and records management solutions.
Inelastic and slow to respond to business requirements
A clear overview of the entire storage environment – as well as the ability to add more storage on the fly – means that maintaining a silo-style infrastructure just doesn’t make sense.
BIOSME is the leading
IT Services & Support Provider in the UAE
When it comes to choosing your new backup solution, the choice can be bewildering. Do you go old school, and choose to backup with tape? Or perhaps you should take advantage of the latest technology, and adopt cloud backup.
Well the first thing you shouldn’t do is jump in, though the chance are by reading this blog, you’re not planning on doing so. So what is the first step you should take when considering a how to backup computers in Dubai and the UAE?
In our experience, the number one thing you need to do is work out why you want to backup your data. Do you need to backup your data for legal reasons? Are you wanting to prove to investors that you have undertaken due diligence with your IT infrastructure? Maybe you just want piece of mind that it is safe.
Once you know why you want to backup your data, the next step is to ensure that you choose the right solution. That’s where BIOS Middle East can come in. In the last couple of years, we’ve worked with some of the best-known names to implement some of the biggest disaster recovery solutions in Dubai and Abu Dhabi. We’ve also implemented SMB data backup solutions for the UAE’s smaller businesses.
Whether you are looking to complement your existing disaster recovery infrastructure, or replace it wholesale with a best of breed backup solution, BIOS has almost certainly done a deployment like the one you wish to do.
Another issue that has come up increasingly in recent years is backing up mixed physical and virtual environments. In order to tackle this, we are working with Symantec.
Symantec might be better known for its antivirus and security software, but in recent years, it has also become a leader in data backup. Its solution Backup Exec 2012 has already proven itself in some of the biggest mixed server environments in the UAE.
It works by providing a platform between the physical and virtual environments. In simple terms, it means you don’t need one solution to backup your physical environment, and another to backup your virtual environment.
Fully virtualized environments can also benefit from rapid backup of entire VMware guests, recovery of the virtual machine, virtual disk, from an application level down to file and folder – all from a single-pass backup.
In addition to protecting mixed and fully virtual environments, Backup Exec 2012 has also made a name for itself thanks to its deduplication prowess. Many of our customers that have adopted Symantec Backup Exec 2012 in the UAE have seen a 90 per cent cut in server space required for disaster recovery.
When a crucial file corrupts, the last thing you want to find out is you have to do a full restore of a 1TB backup just to recovery one 20kb file. That’s another one of the reasons we recommend Symantec’s solution. It allows you to restore single files, emails, and documents. This means recovering from a system failure is much quicker than the traditional method; especially versus tape.
So if you are looking for a disaster recovery solution the UAE, we can help. Contact one of our specialists in backup in Dubai and Abu Dhabi who can give you a complete understanding of the benefits you can get from working with BIOS to protect your data.
Read more about disaster recovery solutions from BIOS.
BIOSME is the leading
IT Services & Support Provider in the UAE
Legacy software backup solutions are not designed with the virtual environment in mind. Enterprise level servers running VMWare, Hyper-V or Cisco virtual solutions need a better, faster, cheaper way to perform routine backups and prevent data loss. If you're a business owner, you may be skeptical that all three (better, faster and cheaper) can co-exist, but it's possible with virtual backup solutions. Wondering how?
Read on and we'll share three ways the Veeam virtual backup solution makes life easier for IT departments managing enterprise-class virtual servers.
1. Instant recovery means faster return to productivity. - Veeam Backup & Replication v. 5 uses vPower technology so you can start a VM directly from a backup on any host in minutes. Happier end-users and no lost productivity -- it's a win-win. The company calls vPower like a “temporary spare” for your VM, to get you back up and running so you can finish your errands for the day. The difference is, you can easily change from the “spare” to the full-size replacement quickly and easily.... To extend the analogy, you can do it while the vehicle is still in motion.
What does that mean in IT terms? Use Storage vMotion to migrate the VM or simply hot copy the VM to production storage seamlessly, with no interruption of service. (No one except the IT department will know it's going on.)
2. Enjoy greater peace of mind with one safe, secure backup. - Data backup specialists recommend keeping three forms of backup for your data, but Veeam provides full VM recovery, granular-application-item recovery and instant file-level recovery all in the same image-level back-up for any virtualized application and any guest Operating System.
Of course, disaster recovery best practices dictate that you also maintain offsite backups, either transmitted over WAN or performed locally and stored offsite. If your virtual host server is damaged in a fire, that's another story and you'll still need that off-site data protection. But there's no need for multiple image level backups and file-based backups stored within your facility when you use Veeam. Just imagine the time, cost and IT staff savings with file-level and image-level backups completed in the same step.
Veeam offers granular file-level recovery from the image-level backups, saving time and bandwidth. Backup verification tools test backups to ensure they're available and accessible if you need them, so, if your VM server crashes, you don't have to worry and wonder whether your backups worked.
3. Synthetic full backups reduce network traffic and storage requirements, so you have more IT resources available to run your business. - A synthetic backup takes an incremental approach to virtual machine data backups, reducing the load on the production environment to avoid network bottlenecks and slowdowns. Synthetic full back-ups are a must-have for large VMs or for offsite backups over a WAN.
Veeam's synthetic full backup feature can reduce backup storage requirements by more than 60 percent (depending on the size of your virtual server host machine), another excellent feature for offsite backups and any organization looking to make the most of its available file servers.
Many organizations come to BIOS looking for a better way to back up their servers in a virtual environment. We've used and tested many backup solutions, and find ourselves coming back to Veeam time and again.
If you'd like to discover what we've found out, why not download this free report and read our top 10 reasons to choose Veeam Backup as opposed to legacy software backup solutions?
BIOSME is the leading
IT Services & Support Provider in the UAE
Small business owners with fewer than 100 employees and larger firms with branch offices often come to us looking for IT solutions to address their ever-changing technology needs.
If you've been overwhelmed with the choices in Unified Communications solutions, we'd like to 
share with you a service that we often recommend to Dubai business owners who need network infrastructure, cloud storage, voice communications solutions, Wifi access points and the best in network security to allow their employees to work from home, or anywhere in the world: the BIOS IT Office Suite. When you hear “office suite” you might think of the Microsoft Office suite of products. And our IT Office Suite does use select Microsoft solutions, but it's combined with the best in Cisco UC products and includes trained, experienced IT staff to deploy and manage it.
Interested in learning more? Allow us to share five of the benefits for small business owners and branch office locations. When we're done, you can learn more with our free download to discover all the product features and see how you can reduce costs, improve productivity and stay ahead of your competitors.
Benefits of BIOS IT Office Suite:
1. Improve employee productivity - We live in an “always on” world. Yet, flex-time and telecommuting enhance the work-life balance for most employees. (And it's no secret that happier employees, who feel they have a better work-life balance, are more productive.) An international study of IBM employees showed the employee who telecommute or enjoy flex-time put in as many as 57 hours per week before experiencing family conflicts.
But successful telecommuting, desk-sharing and flex-time is only possible with full, secure remote access to your company's phone system, data network, and customer database. The BIOS IT Office Suite seamlessly integrates these communications and IT functions so employees can access voice mail, files, even phone calls from anywhere in the world, any time.
2. Improve the customer service with access to CRM databases from anywhere, at any time. - When sales people or service people on call can check purchase orders, work tickets and customer history from their smartphone, tablet, or laptop, they're able to better service customers, which results in repeat sales and more word-of-mouth referrals. It also reduces stress for employees; information truly is power when it comes to sales, service and support.
3. Save money with scalable solutions that grow with your company. - The office of the future is always prepared for growth. With cloud solutions, you can add new applications and cloud services as needed. You don't have to pay for expensive hardware or software licenses that you don't need at the moment. The infrastructure is flexible.
4. Focus on your core competencies to work “in” your business, rather than “on” your business. - With BIOS's award winning staff on your team for IT services and cloud management, you never have to worry about your servers, security, back-ups, apps or upgrades. We do it all for you so you can do what you're best at.
5. Enhance creative problem solving with seamless communications. - Never miss an important message with email, voicemail and faxes all routed to one inbox. Phone calls can be routed, simultaneously, to office phones and mobile devices, avoiding the frustration of voice mail. Teleconferencing and online conferencing capabilities bring employees closer for multiple levels of collaboration any time, day or night.
Are you ready for the office of the future? Get more information to decide which BIOS IT Office Suite is right for your organization.
Interested in how to save money on your bandwidth costs. Download the WAN Optimization comparision chart:
BIOSME is the leading
IT Services & Support Provider in the UAE