BIOS Assist provides companies with a centralized helpdesk and call center for End User and Network support. Our Helpdesk is available by:
We can use agents on client PC’s to remotely monitor and trouble fix issues quickly and cost effectively. When our agents need to dial into a customer’s PC all the sessions are recorded insuring compliance.
Our helpdesk operates 24x7x365 and currently supports in excess of 10,000.00 users.
The solution also provides our customers with an online portal which allows them to see in real time, trouble tickets, escalations, statistics and fixes. Our team can report back to a customer’s IT team or go ahead and implement a fix or an escalation themselves.
The BIOS Assist Portal. Allowing our team to integrate with your seamlessly.
BIOS Assist also comes with a service management portal allowing customers a single view of their service and the ability to run their own expedient reporting and export service level data. Our portal allows for complete access and control over real-time updates on all incidents and changes.
The simple interface gives customers access to a range of key functionalities at their fingertips. With the BIOS Assist portal customers can easily view, add and update all incidents and changes within their IT system from any device 24x7
This Portal has been developed and driven by the individual requirements of each of our customers. It is pivotal for us be able to understand our customer’s business needs and as a result it was designed in complete conjunction with this customer feedback in mind.
If you would like to see how your business can benefit form BIOS Assist, please fill in your contact details below to arrange a demo.