5 questions to ask your online backup provider in Dubai & the UAE

Posted by Dominic Docherty on Tue, Oct 16, 2012 @ 05:16 PM

These days companies have extraordinary amounts of data but not necessarily extraordinary amounts of bandwidth at their disposal. In an emergency you can always access files with any Internet-connected computer and a web browser but there are situations in which a customer needs to restore a lot of data and online backup downloading would take too long or the hardware isn’t available. You don’t want to try and download 2TB from Europe – it could take weeks. Since Go Cloud is based in the Dubai we can deliver disks (and servers if required) in a matter of hours to your site throughout the UAE.


1. Where is my data being stored?


It’s important to know if the facilities holding your data meet international standards and are secured both physically and electronically.


Privacy and reliability are our top priorities. With Go Cloud your data is held NetApp technology in one of our two international standards-compliant data centers based in the UAE. The network is monitored by our team ’round-the-clock to ensure your data STAYS yours.


2. How is my data being stored?


Is your data being encrypted properly before being copied? Who has access to the encryption key? Do you have the option to set your own encryption key?


Go Cloud uses Asigra (the number 1 software for online backup), this means your files are scrambled before they ever leave your company. When first installing the software encrypts (scrambles) your data, for maximized security.


3. Who do I contact if I need help?


Make sure your cloud backup provider has a client support team you can rely in case you need help. Can you call them? Do they have 24-hour live service for emergencies?


No one knows how important a backup is more than a business-owner who’s just had a hard drive fail. Go Cloud has people ready to help in case of an emergency or to walk you through your first backup. Our Call Center based at our Dubai headquarters is available from 6 a.m. to 6 p.m. Sunday through Saturday (7 days a week). 24x7 avilable also.


4. What am I paying for?


Even though cloud-based backup services tend to be significantly more affordable than traditional solutions, especially tape, be sure to watch for per-client license fees and contracts!


Go Cloud offers high-performance online backup storage space– based in the UAE- Go Cloud allows for an unlimited number of desktops, laptops, iOS and Android devices on any account and there’s never any extra fees.


5. What if the worst happens?


Hopefully you’ll never have to recover from a disaster, but if you do, is your backup provider going to help you get back up and running quickly? Some providers offer physically shipped restores in cases involving large amounts of data; would you need this kind of service? How much would it cost?


Find our more about our online backup service by clicking the image below

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Topics: online backup dubai, online backup uae, online backup, online disaster recovery uae


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