Cloud computing has become widely adopted across a broad range of industries in the Middle East and North Africa. Both small companies and large enterprises have recognized the importance of adapting innovations into their daily business operations to secure a steady growth within a constantly evolving market.
The need of integrated services that handle the DRaaS, SaaS, and IaaS of a company has led many businesses towards considering a cloud-oriented approach that either uses a hybrid or a cloud-only system to guarantee the security and integrity of company data.
As a leading liquid logistic solutions provider in the MENA region, Tristar has recognized the benefits of disaster recovery as a service. The company’s wide range of core expertise services has created the need of a fully managed DR that completely takes DR off the shoulders of the in-house IT team and allows the company to focus more on key operations.
“Having looked at many different ways to address our disaster recovery and business continuity requirements, we decided to work with BIOS having recognised that they are one of the leading companies in the region for DRaaS. BIOS understood our requirements straight away, and worked with us to put together a comprehensive plan to ensure we can continue to operate our business in the event of a disaster.” says Adam Lalani, Group Head of IT - Tristar.
Tristar operates in more than 16 locations overseas, juggling multiple services, including transportation of liquid gases, lubricants, hydrocarbons, and chemicals. The company also handles warehousing, fuel farming, plane and ship fueling services, and other turnkey fuel supply operations. Tristar’s diverse service profile has created the need of a hybrid disaster recovery service that simultaneously combines in-house information technology with cloud services.
Tristar had a hybrid requirement for their DR which consisted of virtual machines on VMware ESX, physical servers hosting their Oracle DB which involves the use of Active Dataguard replication. In order to build their own DR infrastructure Tristar would have to procure multiple software to replicate their Exchange, File Server, Oracle DB and ERP platforms. This would require multiple vendor involvement. BIOS was able to combine multiple technologies under one umbrella and provide them a service with a standard SLA.
By going down the ARS route, Tristar will save AED 1.2 million over the course of the next 4-5 years when compared to the costs that would be involved in building a new DR site and managing it themselves.
In addition to the cost saving on the HW/SW and management, Tristar have an RTO of under 30 minutes and an RPO of 10-30 seconds which will ensure minimal downtime during a disaster scenario. The average cost of downtime of an SME business is approximately AED 230,000/hour.
The Tristar Group, which is a part of Agility, acquired Abu Dhabi based shipping company ESHIPS for USD 90 million in March 2016. BIOS ARS currently protects the data of both entities on their secure platform.
BIOS has helped Tristar leverage the cloud to secure company data without unnecessarily expanding their in-house IT team. This approach allowed Tristar IT team to continue to support the organisation’s steady business growth while receiving an improved RTO and RPO compared to managing an internal IT DR solution.